Shipping & Delivery
SHIPPING INFORMATION
Fast, reliable shipping is something our customers value, and to keep delivering it, we've introduced a small shipping fee for our fastest delivery options. Courier costs have risen everywhere, and keeping everything free would have meant slower services and more delays, which isn't what most people want when ordering fragrance.
By adding a low, subsidised shipping fee, we can continue to offer fast, tracked shipping methods so your order arrives quickly and reliably.
At the same time, we still offer a free shipping option for customers who are happy to wait a little longer.
All orders are dispatched from either our Australian warehouse or directly from our US supplier. Orders are shipped to the delivery address provided using trusted local and international logistics partners.
Every order includes tracking, and Australian customers also receive an SMS once their order has been dispatched. If you can't locate your confirmation email, please check your junk or spam folder.
We do not currently offer gift wrapping.
Please note: If you're purchasing a fragrance for a special occasion or gift, we recommend placing your order at least three weeks in advance. While we work hard to dispatch orders promptly, we cannot accept responsibility for courier delays outside our control.
Delivered Orders & Missing Parcels
Once a courier has marked an order as delivered, responsibility for the parcel transfers to the recipient. We are therefore unable to provide refunds or replacements for parcels reported as lost, stolen or missing after confirmed delivery.
Where available, we may request proof of delivery from the courier, such as delivery confirmation details or photographs. This information may assist you if you choose to lodge a police report or insurance claim.
Please note that proof of delivery is entirely dependent on the courier's systems and is not available for every shipment. Any request for delivery evidence will be assessed on a case-by-case basis, subject to the information provided by the courier.
Australia
DHL Express (Tracked) — $6.95
Metro: 5–7 business days
Regional & Remote: 7–10 business days
Standard Shipping (DAI Post) — FREE
Metro: 10–12 business days
Regional & Remote: 10–14 business days
Please note:
- Australia Post and DAI Post do not provide live tracking updates.
- Initial tracking scans may take 3–5 business days after dispatch to appear. This is controlled by the courier and is outside our control.
New Zealand
DHL Express (Tracked) — $6.95
Delivery: 10–14 business days
Please note that New Zealand Customs may apply duties, GST or import charges. Any applicable charges are the responsibility of the recipient and must be paid before delivery.
United States
Domestic Tracked Shipping — $5.95
Delivery: 3–5 business days
Important Information for US Customers
From time to time, changes to US import laws affect retailers shipping products directly from overseas into the United States.
These changes do not affect orders placed with Just Perfume.
Our US orders are fulfilled through our US-based supply chain and are shipped domestically within the United States. This means you will not be charged additional import duties, customs fees or taxes as a result of recent changes to US import regulations, including the removal of the de minimis exemption for many overseas retailers.
You can continue to shop with confidence knowing your order will arrive as normal, without unexpected import charges at delivery or checkout.
Canada
Tracked Shipping - $7.95
Delivery: 7–10 business days
Order & Delivery Information
- Every order includes tracking.
- Australian customers receive SMS dispatch notifications.
- If you haven't received your order confirmation or dispatch email, please check your junk or spam folder.
- For return information, please refer to our Returns & Refunds page.
- We may be unable to process delivery or return enquiries if the original packaging, shipping carton or paperwork has been discarded.