Shipping & Delivery
Shipping & Delivery Information
Just Perfume delivers authentic designer, niche, and hard-to-find fragrances throughout Australia, Canada, New Zealand, the United Kingdom, and the United States.
Orders are dispatched from our Australian warehouse or fulfilled through our US-based supply chain, depending on the product and delivery destination. We use established local and international delivery partners, and tracking is provided with every order.
All shipping charges listed on this page are in Australian dollars (AUD). Prices and shipping charges may be displayed in your local currency during checkout, depending on your selected country and Shopify Markets settings.
Australian customers also receive an SMS notification after their order has been dispatched. If you cannot locate your confirmation or dispatch email, please check your junk or spam folder.
We do not currently offer gift wrapping.
Delivery Timeframes
Delivery estimates are measured in business days. Weekends and public holidays are not included.
While we work hard to dispatch and deliver orders within the stated timeframe, delays can occasionally occur due to courier network issues, weather, customs processing, or other circumstances outside our direct control.
If your fragrance is required for a birthday, holiday or other special occasion, we recommend ordering at least three weeks in advance, particularly for international deliveries.
Australia
Express Delivery with Live Tracking - AUD $6.95
Estimated delivery: 4–7 business days
Free Standard Shipping with Tracking - FREE
Estimated delivery: 7–10 business days
Standard tracking may not update continuously while the parcel moves between delivery partners. The first tracking scan can take 3–5 business days to appear after dispatch.
Please note: Deliveries to the Northern Territory and other remote areas may take longer than advertised due to delivery times outside our control.
Canada
Just Perfume delivers fragrances throughout Canada using our tracked international fulfillment service.
International Tracked Shipping - AUD $7.95
Estimated delivery: 5–8 business days
Applicable taxes and import requirements are handled as part of our fulfillment process. Customers will not normally be charged additional duties, taxes, or import-processing fees upon delivery.
Australian GST is not charged on eligible orders supplied outside Australia.
New Zealand
Just Perfume delivers fragrances throughout New Zealand using tracked international shipping.
New Zealand Tracked Shipping - AUD $6.95
Estimated delivery: 10–14 business days
Applicable New Zealand GST is handled as part of our fulfillment process. Customers will not normally be asked to pay additional GST or standard import charges before delivery.
Orders that exceed applicable customs thresholds or require special customs processing may be treated differently by New Zealand Customs.
Australian GST is not charged on eligible orders supplied outside Australia.
United Kingdom
Just Perfume delivers authentic designer, niche and hard-to-find fragrances throughout the United Kingdom.
United Kingdom Tracked Shipping - AUD $7.95
Estimated delivery: 5–10 business days
Applicable import requirements are handled through our international fulfillment process. Customers will not normally be charged additional VAT, duties, or import processing fees upon delivery.
Australian GST is not charged on eligible orders supplied outside Australia.
United States
Just Perfume ships authentic designer, niche, and hard-to-find fragrances throughout the United States.
US orders are fulfilled through our US-based supply chain and delivered domestically within the United States. This avoids the longer delivery times and import complications commonly associated with individual orders shipped from overseas.
US Domestic Tracked Shipping - AUD $5.95
Estimated delivery: 3–5 business days
US customers will not be charged any additional import duties or customs processing fees upon delivery.
Australian GST is not charged on eligible orders supplied outside Australia.
Countries We Currently Serve
Online delivery is currently available to:
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Australia
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Canada
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New Zealand
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United Kingdom
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United States
Fragrances are classified as restricted goods for air transport, so we cannot safely and reliably ship them to every country.
If your destination is unavailable at checkout, we are unable to ship your order there at this time.
Tracking Your Order
Tracking information will be emailed after your order has been dispatched. Australian customers will also receive an SMS dispatch notification.
Some tracking services do not provide live updates at every stage. It is normal for several business days to pass between scans, particularly when parcels are transferred between international and local delivery partners.
Please allow the complete estimated delivery timeframe before contacting us about a delayed parcel.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please:
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Check entrances, safe-drop locations, parcel lockers and other areas around the delivery address.
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Ask members of your household, neighbors, reception staff or building management whether they accepted it.
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Contact the courier using the tracking number provided.
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Contact Just Perfume if the parcel still cannot be located.
We will review the tracking history and, where available, request delivery confirmation or photographic evidence from the courier.
Delivery evidence is not available for every shipment. Each inquiry will be assessed using the order details, tracking history, and information supplied by the customer.
Nothing in this policy excludes any rights or remedies available under applicable consumer law.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address during checkout.
Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been submitted for fulfillment or dispatched.
Additional delivery costs may apply if a parcel is returned because the address provided was incorrect, incomplete or inaccessible.
We are unable to deliver to PO boxes or parcel lockers. Please provide a residential or business street address.
Delivery and Return Inquiries
Please retain the product packaging, shipping carton, tracking information and paperwork until you have confirmed that your order is correct and undamaged. These items can help us and the courier investigate a delivery problem, a damaged parcel, or an incorrect order.
Discarding the packaging will not automatically prevent you from making an inquiry, but it may limit the evidence available for an investigation.
For return, damaged-product, or incorrect-item information, please refer to our Returns & Refunds page.